Refund Policy

Send an email to pranshicreationsjewels@gmail.com and we will inform you on
how to return your item.

  • You can return your item within 14 days of receiving your order.
  •  We don't offer pre-paid returns, so the customer is responsible for the
  • payment of postage for the returned item.
  • Only products returned in perfect condition and in their original
  • packaging will be refunded. Refund issued will be of the price of the
  • product and not the shipping cost paid by the customer.
  • If an item arrives damaged or faulty, we will require photographic
  • evidence within 1 week of receiving the product. Please provide
  • photographic evidence on  pranshicreationsjewels@gmail.com
  • If you choose to return your item using normal untracked delivery
  • then please ensure you get proof of postage otherwise we cannot be
  • held responsible if the item goes missing during its return.
  • We offers complimentary return and exchange policy to our customers. As the
  • selection is made through our digital platform and as much we try to present the
  • closest resemblance of the product though product photography and detailing
  • sometimes the jewellery may not turnout as you thought it would, so there is
  • nothing to worry as you can return the jewellery and ask for a refund without any
  • deductions or exchange the jewellery with another one for free.
  • We will ensure that the refund will be applicable  after receiving the product back with us. Below mentioned
  • conditions are applicable for refund.
  • If the customers do not like our product, he/ she can send the product back to us within 14days. We will make
  • sure to refund the new product back to customer’s address within 10 working days.
  • You can find registered address on www.pranshicreationsjewels.com and the refund will be applicable only if the
  • product is shipped to the registered address within 14 days of receiving delivery.
  • This refund is subject to quality confirmation by our skilled quality assurance team and on verification that the
  • packaging of the same is complete with all the  documents like original invoice and product certificate.
  • 14 days refund policy is not applicable for products ordered with specific indications like smart buy (Make to
  • Order), customization, engraving, personalised, purchase using promotion code or by discount coupon.